Refund and Return Policy

At EGT Herbal, we take pride in the quality and purity of our products. Your satisfaction is our top priority. If for any reason you are not entirely satisfied with your purchase, we offer a 30-Day Satisfaction Guarantee under the terms outlined below.

1. 30-Day Satisfaction Guarantee

We stand behind our products. If you are not completely satisfied with your order, you may request a refund or an exchange within 30 days of your delivery date.

2. Eligibility for Returns & Exchanges

To be eligible for a refund or exchange:

• Timeframe: Your request must be submitted within 30 days from the date of delivery.
• Product Condition:
  • Unopened products in their original packaging are eligible for a full refund or exchange.
  • Opened products are eligible under our 30-Day Satisfaction Guarantee, provided that at least 85% of the contents remain in the original packaging.
• Proof of Purchase: A valid order number or receipt is required to process any return or exchange.

3. Non-Returnable Items

• Clearance, promotional, or final-sale items (unless defective or damaged upon receipt).
• Products returned with missing, empty, or substantially depleted packaging.
• Sample packs or free promotional items.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact Support: Reach out to our customer support team with your order number and the reason for your return or exchange:
   • Email: orders@egtherbal.com
   • Phone: +1 (702) 313-2764
   • Website: https://egtherbal.com/
2. Receive Return Authorization: Our team will review your request and provide you with return instructions and the official return shipping address.
3. Ship the Item: Pack the item securely and ship it back using a trackable shipping service.

Note: Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

5. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If you received a damaged or wrong product, EGT Herbal will cover all shipping costs for the return and replacement.
• Standard Returns / Change of Mind: For standard returns or exchanges under our 30-day guarantee, the customer is responsible for paying return shipping costs. Shipping costs are non-refundable.

6. Refunds & Processing Time

• Once your return is received and inspected, we will send you an email confirmation.
• Approved refunds will be processed back to your original payment method within 5 to 7 business days.
• Depending on your bank or credit card provider, it may take additional time for the credit to officially post to your account.

7. Exchanges

If you wish to exchange a product for a different strain, size, or form:

• Contact our support team via email at orders@egtherbal.com or phone at +1 (702) 313-2764.
• Once the returned product is received and verified, we will ship the exchange item to you. Any price differences will be adjusted accordingly.

8. Contact Us

If you have any questions regarding our 30-Day Satisfaction Guarantee, Refunds, or Exchanges, please contact our support team:

• Email: orders@egtherbal.com
• Phone: +1 (702) 313-2764
• Website: https://egtherbal.com/